Main reasons why O2 turned off 4G calls

Imagine you are making a call and then it suddenly drops. This is something that has been happening a lot since O2 turned off 4G calls. This can be frustrating especially if you are in the middle of closing a business deal or just catching up with loved ones. You want to keep having and receding calls regardless of any changes that O2 makes.

So why have many people been experiencing this? It is because O2 has turned off 4G calls. This could be an attempt to increase the internet speed. So if you are on a call and the signal drops, this is likely to result according to UCtel. So what can you do to overcome this issue?

Top reasons to focus on

4G and 5G are the popular speeds currently. When you make a call using 4G speed, the network needs to be strong. If it reduces, then the call will switch to either 2G or 3G.

When the signal is still poor, it means you will have a dropped call. With many networks switching off 2 G and 3G, chances are you won’t be able to make calls once 4G is off. So what is the main reason that O2 has turned off 4G calls? Here are some potential causes.

Change in network

This is the most common reason you may experience a sudden drop in network. If the network changes, it may take time for your device to catch a good connection. This causes calls to drop until your device establishes another connection.

Incompatible device

Some devices are not compatible with 4G. If that’s the case, you are likely to experience recurrent network challenges. Sometimes your device may be compatible but the data plan may not provide 4G coverage.

For this reason some devices are at an increased risk. So make sure your device and data plan cover the desired network.

Lack of updates

Phones need to be updated regularly. If you fail to do this, it may result in poor calls. New updates allow you to connect with 4G networks. Whenever you are not connected, there will be a notification on your phone saying 4G is off.

Updates are designed to improve functionality. Most of the time this is done regularly depending on the model of your phone. New changes may give you access to faster internet connection. So make sure to always check your mobile device is fully updated.

Aside from issues with the phone or your current plan, you may also have challenges due to structural elements. For instance, if you live in a rural area, the surrounding hills and trees may be responsible for poor connection and could be a reason why O2 shut 4G calls. These interfere with signal transmission from your phone to the nearest cell tower and vise-versa.

Potential solutions

Now that you have an idea of what is happening, it is time to find the right solution. There are various options to consider. Here are some things you can do to improve the network.

Restart your phone

The first thing you can do is restart your phone. This works in many cases and is easy to do. The issue will be resolved if the problem is:

• A data issue
• Lack of updates
• Incompatible device

This is the easiest way to exclude other causes. If there is no improvement, then you have to try other solutions. However, you cannot continue restarting your phone each time a call drops. You may have to consider other reasons as the cause.

Check settings and updates

Now check your settings for any new updates. Update your phone if there is a provision to do so then try making calls. When calls go through without any problem, then the updates are the problem. You can also check settings for the data plan. When it is not compatible with 4G it may be time to upgrade.

Check the network

Sometimes calls can drop because of a bad signal coming from cell towers. If that is the case, the mast signal will be poor. You can check this by going to the O2 website. Whenever there is maintenance you can expect the signal to be poor. When this happens, you will be notified once the issue is resolved.

Change your data plan

Another solution is to update the data plan. This should be the case if your current plan has many limitations. It typically doesn’t take long to change your subscription to 4G. Ideally you expect to see an immediate improvement.

Contact experts 

If after all these attempts there is no improvement then you may need experts. The company offers customer support which can be helpful. They can troubleshoot the problem ensuring that you continue enjoying a good connection. Potential issues that may arise during the diagnosis is signal congestion or obstructions within your area.

Install a booster

After eliminating the problem, if the calls keep dropping then you might need a booster. This is designed to specifically amplify 4G networks at all times. It prevents calls from dropping when least expected. This is the best solution especially for businesses. The last thing you need is a deal not to go through due to call interruptions.

This device is easy to install and cost effective. It works for all areas, even those that are far from cell towers. It picks up the weakest signal and amplifies it so that you can maintain quality calls.

Final thoughts

Staying connected is important. Whether you want to communicate with your family or just contact your business partners, a reliable 4G network is a must. Knowing that O2 has switched off 4G calls shouldn’t be a challenge. That is because there are several solutions you can use to improve the connection. This prevents you from experiencing a dropped signal when you least expect it.

Network challenges are likely to result in poor-quality calls or interruptions. But it doesn’t have to end that way. You can simply check your phone settings or restart it to get a better signal.